My Life as a Dog

Monday, February 13, 2012

Discount Tire -- Take 2

Since it seems that the Internet is full of people who have complaints I wanted to spread some good will to a company has always provided great customer service to me: Discount Tire.

Last week I had taken my car into Discount Tire in Orem to get my tires rotated. I wanted to make it through the winter with the tires that came on my Accord when I bought it last summer. The front tires were getting too worn but I thought still good enough to rotate. Well the guys at Discount Tire said that the legally couldn't because they didn't have enough tread left. I was kind of bummed out. I wasn't expecting to have to get new tires just yet. So Lance, the store manager, said that if they had some used tires that would fit my car they would put those on for me free of charge. Mind you, I didn't even buy the tires on my car from them. I have gone to them for years though for my two previous cars. The Orem store didn't have the right size but Lance made a few calls to other stores and found two that were the right size. He told me to come back the next day and that he would have one of the guys pick them up from the other location. I was still shocked that they were doing this for free. Lance confirmed that there was not any charge. Even after they got my car all fixed up I was still expecting the surprise charges for something. But it never happened. The tires they put on my care were practically new. Now that is some awesome customer service. I'll be back.

Oh and this is not the first time I've had such a good experience with them. See my Discount Tire post from Sept 2009.